Full-Service BPO & Managed Operations
Outsourced sales, appointment setting, customer experience, back-office operations, quality assurance, team management, workforce planning and performance analytics.
Discuss your requirementsWho this is for
For businesses that want a dedicated outsourced team or an accountable managed operation across customer-facing and back-office workflows.
How delivery works
We scope campaign objectives, lawful contact practices, tools, staffing, schedules, management oversight, quality standards, training, reporting and escalation paths with each client. Delivery can be dedicated, blended or fully managed, subject to operational feasibility, security and commercial agreement. Targets are agreed, not guaranteed.
What we can scope
- Inbound and outbound customer support by phone, email and chat
- Sales development, SDR/BDR, cold calling, appointment setting and lead qualification
- Retention, onboarding, technical support and customer experience operations
- Back-office administration, CRM management, data entry and research
- Quality assurance audits, call evaluations, coaching and calibration
- Team leads, operations management, hiring, onboarding and training
- Workforce management, capacity planning, scheduling and productivity monitoring
- Reporting, business intelligence, KPI dashboards, analysis and continuous improvement
Questions about full-service bpo & managed operations
Which BPO functions can OmniTab manage?
We can scope customer support, sales, back-office work and the management functions around them, including quality assurance, team leadership, workforce planning and performance reporting. Delivery, coverage and staffing are agreed for each engagement.
Can you use our CRM, scripts and training?
Yes. Client-supplied tools, scripts and training can form part of the delivery model, subject to access, security and campaign requirements agreed during onboarding.
Can you provide white-label or subcontracted support?
White-label and subcontracted delivery can be discussed during discovery. Responsibilities, customer communications, quality checks and reporting are defined before launch.